Shipping policy

Last Updated: July 2026

At Foundry Lane, we strive to deliver every order quickly, safely, and efficiently. Please review our Shipping Policy before placing your order.

1. Order Processing

Orders are typically processed within 1–4 business days (Monday through Friday, excluding public holidays).

During periods of high demand, product launches, or holiday seasons, processing times may be slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

2. Estimated Delivery Times

Estimated delivery times after shipment:

  • United States: 6–12 business days
  • United Kingdom: 6–12 business days
  • Canada: 6–12 business days
  • Australia: 6–12 business days
  • New Zealand: 6–12 business days

Delivery times are estimates only and are not guaranteed.

Actual delivery may vary depending on:

  • Customs inspections
  • Carrier delays
  • Weather conditions
  • Local delivery networks
  • High shipping volume
  • Other events beyond our reasonable control

3. Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

Foundry Lane is not responsible for delivery issues resulting from:

  • Incorrect or incomplete shipping addresses
  • Failed delivery attempts
  • Refused deliveries
  • Orders returned due to customer error

Once an order has entered processing or has been shipped, the shipping address cannot be changed.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email.

You can track your shipment at any time using the tracking link included in your shipping confirmation email or through the tracking page on our website.

If you have not received tracking information within a few business days after your order has been processed, please contact our support team.

5. Lost, Delayed, or Stolen Packages

If your package is confirmed lost in transit due to the shipping carrier, we will work with the carrier to investigate the issue and, where appropriate, provide a replacement or refund.

Foundry Lane is not responsible for:

  • Delivery delays outside our control
  • Packages delayed by customs
  • Incorrect delivery information provided by the customer
  • Packages marked as delivered by the carrier but reported missing afterward

If you believe your package has been lost or delayed, please contact us and we will be happy to assist.

6. Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, VAT, or other government fees.

These charges are determined by your local customs authority and are the responsibility of the customer unless otherwise stated during checkout.

Foundry Lane is not responsible for customs delays, import restrictions, or additional fees imposed by local authorities.

7. Payment Methods

We accept secure payments through the payment methods available at checkout, including:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Shop Pay

All transactions are encrypted using industry-standard SSL security.

Foundry Lane does not store your complete payment card information.

8. Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Foundry Lane

Customer Support Hours

  • Monday – Friday
  • 9:00 AM – 6:00 PM